You must be a competent applications support engineer with sound technical knowledge, which will enhance the provision of our support services, specifically in the Public sector.

Your technical understanding and experience of the development and support lifecycle will enable you to perform the following functions:

Perform second and third line support for a set of Business Applications and Infrastructure Solutions including both products and bespoke applications;

Help customers solve technical issues with the Business Applications and Infrastructure Solutions within strict SLAs;

Answer questions from customers about the features and capabilities of the Business Applications and Infrastructure Solutions;

Develop internal and customer facing documentation on an as-needed basis;

Communicate customer needs to our development teams;

Perform a set of predefined administration tasks for the customers within the Business Applications and Infrastructure Solutions;

Perform daily, weekly and monthly checks to ensure the Business Applications and Infrastructure Solutions continue to operate;

Perform a variety of maintenance tasks to ensure the Business Applications and Infrastructure Solutions continue to operate;

Undertake occasional small development tasks (approximately 1-5 day tasks) with the minimum of supervision, including requirements gathering, design, development and testing providing test support and driving release of changes through to deployment;

Provide estimates for specific items of work;

Provide detailed support to others carrying out support or consultancy work;